Returns & Exchanges
We want you to travel with confidence, which is why we offer a 28-day return policy for all unused luggage in its original packaging. Please ensure all hangtags remain attached to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Suitcase
Place the unused item back in its original box with all protective film and tags intact to prevent damage during transit.
Attach the Shipping Label
Download and print your pre-paid return shipping label from the portal and securely affix it to the outside of the carton.
Drop Off and Track
Take your package to the nearest authorized drop-off location; once received, our team will process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing