Frequently Asked Questions
Everything you need to know about your it Luggage order and travel gear.
What is the warranty period for it Luggage products?
Most of our luggage comes with a 10-year manufacturer's warranty that covers defects in workmanship and materials. Please retain your proof of purchase to make a claim.
How do I set or reset the TSA combination lock on my suitcase?
To set your lock, ensure the dials are at 0-0-0, press the reset button with a pen until it clicks, turn the dials to your desired code, and slide the latch to lock in the new combination.
What is your return policy for online orders?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all tags are attached and the protective film is intact for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the checkout page.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay for eligible regions.